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Frequently Ask Questions
You Were Wondering?

We're always happy to hear from you, but we know that sometimes you just want an answer. Here is a collection of answers to the most often asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.


Q. What payment types do you accept? 

A: We accept payment by credit card only. No Cash on Delivery (COD) or alternate payment methods are available. If you don't have a credit card, remember that any Debit Card or ATM card with the Visa or MasterCard logo is also valid.

Q. Why can't you ship to P.O. boxes?

A: The major carriers are not permitted to ship to P.O. Boxes due to federal regulations. We use major carriers to provide you with the highest level of service and assurance possible.

Q. Do I have to sign for my shipment when it arrives?

A: Yes you do. This enables the carrier to verifiy if your order has been delivered correctly
Q. What happens after I place my order?
1. Upon placing your order you will receive an e-mail confirmation.
2. One of our customer service representatives reviews your order to make sure your information is correct and that all the items you've requested are available for immediate shipment.

Q. The item I ordered last week just went on sale!

A: Occasionally, we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you purchased it.
Q. How can I check the status of my order?
A: Email your designated Customer Service Rep or call.
Q. How can I track my shipment?
A: In most cases we can do it for you but you may call the carrier yourself with the Consignment Note details.
Q. What happens if an item is backordered?
A: Kootex does everything possible to ensure that our thousands of styles, sizes, and colors are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. In these rare circumstances we will notify you by e-mail that an item in your order is backordered. The backordered item will be shipped as soon as it becomes available.
Q. How can I ask a question about ordering?
A: Questions about our products? Worried about the order? Want to check the status of your order? Reach out and talk to us anytime by mail, phone. In order to make life easier for everybody, Kootex has a designated Customer Service Representative to look after your job Please ensure you have their name and contact e-mail as that would make the whole process easy.


Q. Washing instructions?
A: For information on how to wash and care for your Australian Spirit  garments, please refer to care laundering.
Q. What does "Unisex Size" mean?
A: Many of our styles are equally flattering and functional on men and women. All "Unisex" products are sized for adult and Junior. Women may prefer to order one size smaller.
Q. What kind of fabrics do you use?
A: Kootex offers a wide range of comfortable and versatile fabrics. From our classic cotton to unique synthetics, we manufacture and source materials that are both durable and distinctive. To learn more about our complete line please refer to our Fabric Information.