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Return Policy

RETURN POLICY

What You Can Exchange or Return

If you're unsatisfied with the fit, quality, colour, or size of an item you may return it and choose an item in another size or colour. We will gladly replace any item that you're not completely happy with.

Please note the following limitations:

  • Item must be returned within 14 working days from date of¬† invoice.
  • Items that have been laundered or altered in any way cannot be accepted for exchange or return.

Did you change your mind?

If you simply wish to exchange or return an item for any reason (see limitations above), you are responsible for return shipping charges. We will ship you a replacement item but with an additional shipping charge.

Example:

  • You decide you don't like the style, fit, or colour.
  • You decide you just don't want the item for whatever reason

What to do:

  1. Email your customer service representative details of the items you are returning and why.
    They will then send you the R/A to send back the goods.
  2. Place the item(s) you wish to return in a suitable box or envelope.
  3. You are responsible for return shipping charges. We recommend you use priority mail or a carrier that provides tracking. Kootex international is not responsible for lost shipments.

Did we make a mistake?

Hey, we're not perfect...
If we make a mistake with your order, we will take care of the return shipping and send you a replacement item with no additional charge for shipping.

Example:

  • Item shipped does not match the style, size, or colour you ordered
  • Item shipped is defective in workmanship.

What to do:

  1. Call our customer service department 02 9734 6919
    Monday - Friday, 8:30am - 4:30pm PT.
  2. A Customer Service Representative will process your request and assist you with return shipping.
  3. Place the item(s) you wish to return in a suitable box or envelope.

Where to send:

KOOTEX INTERNATIONAL PTY LTD
1 Mitchell Rd
Moorebank NSW 2170
Australia


If you request a replacement:

Email your details of replacements to your customer service representative and they will take care of the rest.

If you request a refund:

When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).
For questions or assistance, please call
Monday - Friday, 9am - 4pm PT.